- My order is taking longer to arrive than promised, what’s going on?
We apologize for this delay! Unfortunately, shipping of lithium batteries has been delayed due to carrier restraints caused by a boom in online orders and volume of shipping. If tracking isn’t available for your order, please hang tight and know that we are working to get your order processed as soon as possible. You may experience a delay of 48 hours or more before information on your order is provided. Please know that your product will be shipped, shipping is guaranteed and tracking information will be provided, but given the unprecedented circumstances, our delivery dates are only estimated and we cannot guarantee their exact time of arrival.
- An Item is out of stock, when will it be back in stock and how can I be notified?
We are experiencing very high demand for Goal Zero products and we’re working as fast as we can to ensure new shipments arrive on time. Unfortunately, shipment dates are constantly changing and we find ourselves also anxiously waiting for updates. The best way to be notified and stay up to date is by signing up for back-in-stock notifications on the Product Pages.
If you received a notification of an item being back in stock and found it to be out of stock at the time of your arrival on Goalzero.com, it’s most likely due to the product having high demand and selling out soon after the notification went out. Please continue to sign up for notifications for the fastest way to be informed of a restock.
- Why can’t I reach customer support? I’m not getting any response via phone or email.
We are currently experiencing unprecedented high call and email volume. We pride ourselves on outstanding customer service, but have quickly realized we are trailing behind and not meeting your expectations. We are currently scaling our customer support team and making the necessary improvements to answer all of your questions and give you the time you deserve. We very much appreciate your patience, and deeply apologize for any inconvenience.
- How has Goal Zero been impacted by COVID-19?
Like many other companies, we have been greatly impacted by COVID-19, both negatively and positively.
First and foremost, we take great pride in caring for our employee’s health, wellness, and safety. We quickly responded to the rise in global COVID-19 cases and transitioned predominantly to a remote work environment. For those employees still in the office, such as our warehouse staff that are fulfilling orders, we have put in place safety procedures that follow state, federal, and our own corporate guidelines to ensure a safe and comfortable working environment.
Second, as remote work spaces became more common and power needs increased across the country, demand for Goal Zero products took off exponentially. We are incredibly grateful that people turn to Goal Zero for their power needs, and we have been working harder than ever to get everybody the equipment they need. With that said, shipping providers such as UPS, USPS, FedEx, etc. have experienced delays that have impacted our deliveries. Additionally, our customer service team is overflowing with emails and calls, and we’re working diligently to build up our team and respond to every question in a timely manner.
Lastly, to no surprise, our supply chain has been impacted by the global pandemic. Transportation and manufacturing partners overseas are experiencing halts in their operations, and our increasing demand has only put more pressure on production. This has resulted in delayed shipments (among other things) that we’ve been managing to keep operations running as smooth as possible.
All in all, we hope everybody is staying safe and following proper policies to ensure we all continue staying healthy as we navigate these unprecedented times. Our team is doing well, staying active, and keeping busy!
SHIPPING & DELIVERY
- How do I check the status of my order?
You will receive an email confirmation with your tracking number once your order has shipped from our warehouse. If you didn't receive this email, check your spam or junk email folder or contact us by email at email@example.com You can also view tracking numbers once your order has shipped by logging into your customer account
- Why is my tracking number not working?
Occasionally, the tracking number will not work as the system processes and updates your information. We provide a tracking number as soon as a label is created, but it does not entirely mean the system has updated with details and may result in an error message. If this is the case, please attempt to Google Search the tracking number for best results. If you are still experiencing issues, we recommend waiting a day or two before checking again. If this continues to persist, we recommend reaching out to customer service for additional support.
- How do I place an order if I am outside of the United States?
Currently we do not sell our products directly to customers outside of the USA. We do have many international distributors and retail locations. To find a location near you visit our Store Locator or for further assistance please contact, firstname.lastname@example.org
- Do you ship to AFO/PO Boxes?
Yes, we use USPS to deliver to any AFO/P.O. Box. Be aware that these orders are limited based on products weight, size, and hazmat. Delivery dates are an estimate and not guaranteed with USPS.Contact our Solutions Center at 1-888-794-6250 for additional information.
- When will my order arrive?
You have the option of shipping using United Parcel Service (UPS), Fedex or United States Postal Service (USPS). Shipping is guaranteed and tracking information is provided. Delivery data is an estimate and not guaranteed with USPS.
2-Day and 3-Day Shipping: If shipping by air, place your order by 1:00pm MST Monday - Friday
Ground Shipping: All ground orders placed by 1:00pm MST Monday - Friday will ship from our warehouse within 36 hours.
- I never got my package delivered even though UPS showed it was but I didn’t get a refund or my product. What can i do?
Please contact us directly via phone at 888-794-6250 or email email@example.com and we will have this resolved as soon as possible.
- Is shipping covered for returns or exchanges?
Unfortunately Goal Zero does not cover shipping costs at this time. Pre-paid shipping labels are not provided for returns or exchanges.
- Can I cancel my order after I place it?
Unfortunately, this is a bit tricky. We pride ourselves on fast turnaround and processing times, meaning the window to cancel is incredibly small. For this reason, once an order is placed you cannot cancel unless it’s within minutes of placement (literally minutes) because right when you place the order we’re most likely loading the truck shortly after. If you made an order and would like to cancel it, the best way to go about this is to follow our process for returning your product once it is received.
- Can I place a pickup order?
Yes, you can pick up orders at our new Goal Zero Headquarters in Draper, UT. Place your order online and select pickup as the shipping method at check out.Pickup orders are usually available for pick up the next business day. Orders are available for pickup at our
Goal Zero Corporate Warehouse location 287 W 12300 S, Draper, UT 84020.
Please bring your order confirmation & a valid photo ID to the Goal Zero Corporate Warehouse Door 11, located on the middle ramp between the office and the warehouse building. Look for the sign above the door stating, “customer pickup." Please ring the doorbell upon arrival.
Saturday & Sunday:
- Pickups unavailable.
- Where can I purchase Goal Zero products?
You can purchase all Goal Zero products 24/7 from www.goalzero.com. Goal Zero products are also available at retailers including Cabelas, Bass Pro, REI, Best Buy and many more. Please note that not all of these retailers carry our full product line in store, and some have a broader Goal Zero selection available online. Check out our dealer locator for Goal Zero retail partners near you:
- How do I activate my warranty?
You can do this online, visit product registration in our support area to fill out your information.
- Where can I find product manuals or user guides?
Visit User Guides online found in the footer of Goalzero.com under Support.
- Can I be notified if you ever offer any discounts or new products?
Of course! Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.
- I have a specific question about a product, where do I find this information?
We have a robust Q & A section on each product page. Go to the product in question and most likely your answer will be found here. If not, contact us via social media, email or phone support.
- I did not find the answer to my question, how can I reach you?
Please feel free to reach us toll-free at 1-888-794-6250, e-mail us at firstname.lastname@example.org or chat live with a Goal Zero representative during business hours by clicking the chat icon in the lower right hand corner of the website.
- How durable are Goal Zero products?
Our equipment is tested in some of the harshest environments possible, from Everest base camp to remote villages in the Congo. We’re confident that if it works out there, it’ll work whenever, wherever you need it. That said, we recommend checking the details of each product for durability ratings. For example, the Venture Power Banks are designed to withstand the elements, especially wet environments, as opposed to the Goal Zero Yeti Portable Power Stations that should be kept dry at all times. All of our solar panels are designed to be outside soaking up as much sun as possible, even if that means withstanding a storm (or several). Check the individual product user guides for more information, found here: (https://www.goalzero.com/user-guides/)
- How do I dispose of a broken or retired Goal Zero product?
Great question! It is highly important and encouraged that electronics and lithium batteries are disposed of properly to prevent harmful damage to the environment and community. We recommend you find an electronics waste program at your local waste management center that can properly dispose of your end-of-life product. Please do not toss your product in the trash. Though we do not currently have an official recycling program, we are in the process of building one out to help safely manage the disposal of our products. Thank you!
- Do you offer military discounts?
Yes, we currently offer active duty military personnel a discount. You will need to verify military status with our customer service department and place your order by calling 1-888-794-6250.
- Do you have a dealer program? I would like to sell your products.
Yes, we do! For more information contact USsales@goalzero.com for domestic, or INTLsales@goalzero.com for International inquiries.
- How do I get my upcoming trip or project sponsored by Goal Zero?
Please feel free to email our customer service team with a detailed overview of your project and ask, and we will review shortly after your submission. We love supporting people utilizing Goal Zero to push boundaries and discover their potential, but we do receive an overwhelming amount of requests. We deeply appreciate your submissions and encourage you to keep sending them our way, but unfortunately we’re not able to respond to every inquiry.
- Do you donate products?
Yes, there are a wide range of causes we support as an organization. If you feel you align with our mission and can greatly benefit from our product offerings, please feel free to email our customer service team with a detailed overview of your organization, project and ask, and we will review shortly after your submission. As you can imagine, we receive an enormous amount of requests and can’t always respond to every one. Please understand we try to support those most in need, and as much as we’d love to support everyone and deeply appreciate your submissions, we often have to prioritize our products for donation.
- I lost my product. Do you replace lost products?
Unfortunately, we don't replace lost products under our warranty at this time. If you have additional questions, please contact support. 1-888-794-6250
- Where are your products made?
Our products are designed, engineered and tested here in our Salt Lake City, Utah headquarters and manufactured with our partners in China.
- Are your products dangerous?
Our products are designed and engineered to be as safe as possible so anybody of any age can confidently use it without worry! Our Yeti Power Stations are a power alternative to traditional gasoline-powered generators, so they don’t require any gasoline, have zero exhaust (no harmful carbon monoxide), and are virtually silent. With that said, our products are electronics and most contain batteries and wiring that can absolutely be harmful if mistreated and used improperly. Please review your user guide manual for instructions on how to properly use and handle your product.
- What does “battery lifecycles” mean?
Lifecycles refer to how long batteries maintain their rated capacity. When you completely drain a battery from 100% to 0%, you’ve gone through one cycle, and the lifecycle rating for batteries is dependent on its type, or chemistry. Lead-acid batteries are rated for 200-300 lifecycles and lithium batteries for 500-800 cycles. Yeti Lithium batteries are rated for 500 cycles to 80% capacity. This means after 500 full life cycles from 100%-0% you will still have 80% of the original rated capacity. We expect well over 2000 life cycles on the unit. With the new Yeti X line, you now have the ability to control your battery performance to increase its lifespan.
- What types of batteries does Goal Zero use?
We use a variety of different battery technologies. We use the following types: Nickel Metal Hydride (NiMH), Li-NMC and Sealed Lead Acid batteries (AGM Lead-Acid). Check the product technical specifications on the product page to view for a particular product.
- How long will my power bank or power station hold a full charge if unused?
If unused, power banks and power stations are typically capable of holding a full charge for 12-14 months. However, we highly recommend using and charging the battery every 3-4 months for a healthy lifespan and storing your power bank or power station plugged into the wall or solar panel if possible.
- What is the difference between Modified-sine wave inverter and Pure-sine wave inverter?
Modified-sign wave inverters are the most common inverters on the market. They work great with small electronic equipment, usually anything that includes an AC power cable with the box, like what your laptop comes with. Pure-sign wave inverter produces an output that is exactly the same as supplied by an AC wall plug in your house. Although integrating a pure-sine wave inverter takes more components, it produces power output that makes it compatible with almost all AC electric devices you use in your house.
- What does the name Goal Zero mean?
That's a hard one to answer – so much in two words. When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals with the power they need to get out further and stay out longer, stay prepared, and connect with those who matter most. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you live.
- Is Goal Zero publicly traded?
Our parent company NRG Energy is a Fortune 200 company and is traded publicly under the symbol "NRG".
- Why did NRG Energy purchase Goal Zero?
NRG Energy is one of the most forward thinking energy companies in the world. They're leading customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices.
NRG and Goal Zero are both working to redefine the way power is generated and used. NRG has millions of customers across the nation and supplies a large array of power options like rooftop solar, electric vehicle charging networks and access to 100% renewable power. NRG's approach to the future of energy is why Goal Zero fits so well into their family.
Becoming part of the NRG family allows Goal Zero to drive innovation, create better products and empower more people throughout the world. In addition, NRG shares Goal Zero's passion for humanitarian work.
- What Does Open Box Mean?
Open Box items are high-quality, tested, and working products that can no longer be sold as new. Some are unused returned products, some had minor packaging defects, and others were used for demos or product photography. We ensure that all products are in functional working condition before we send them back out into the world.
HOME ENERGY STORAGE QUESTIONS
- How do I backup my home with Goal Zero?
You can backup up to 4 essential circuits in your home by having the Yeti Home Integration Kit installed by a certified electrician with a Yeti 1000 Power station or larger. By the flick of a switch you can keep your key circuits powered through power outages. You can increase your battery storage for a longer backup duration by adding the Yeti Link and Yeti Tank expansion batteries.
- Is my Yeti locked into my house once I install the Home Integration Kit for backup power?
No! That’s one of the great benefits of this versatile setup. The Yeti can not only hookup to your home for backup power, but it can also be easily removed for portable usage for your RV, boat, utility vehicle, backyard, etc.
- How many circuits in my house can the Home Integration Kit power?
The Home Integration Kit can provide backup power to up to 4 essential circuits in your home. Choose to power your most popular room for gathering in an emergency, your kitchen, garage, or any other line in your home.
- Can any size Yeti back up my home?
Unfortunately not, only Yeti Power Stations 1000 and greater can support home backup.
- How do I charge my Yeti Expansion Tanks?
You can recharge your Yeti Expansion tanks with you wall power supply or Goal Zero Solar Panels using the 8mm input on the Yeti Link expansion module. This allows you to recharge your Yeti Expansion Tanks with an input up to 150W while the Yeti Tank batteries are recharging your Yeti Power Station. For a faster recharge on your Yeti Expansion tanks via Solar you can add the 30A External MPPT controller. This will allow you to connect more solar panels directly to your Yeti Expansion Tanks for a decreased recharge time.
- Can the Yeti backup my AC and heating?
Although it may be possible heating and air conditioning requires a large amount of energy. The Yeti 1500X and larger have a maximum output of 2000W if your AC or Heating devices require 2000W or lower it is possible to run these devices although due to the large energy requirements of the devices it may drain your Yeti Power Station relatively fast. We recommend reviewing the energy requirements of your devices to confirm compatibility with the 2000W inverter.
GOAL ZERO YETI APP QUESTIONS
- I just came back from camping without WiFi access; will my Goal Zero Yeti reconnect automatically?
No, but you can easily reconnect! Just press and hold the Yeti’s WiFi button for one or two seconds and the Yeti will reconnect. You’ll notice the WiFi icon on the screen becomes solid.
- Can I connect to the Internet and surf the web using my Goal Zero Yeti?
No, but you can easily reconnect! Just press and hold the Yeti’s WiFi button for one or two seconds and the Yeti will reconnect. You’ll notice the WiFi icon on the screen becomes solid.
- Can I connect to the Internet and surf the web using my Goal Zero Yeti?
Unfortunately not! The Yeti 1500X and 3000X don’t act as WiFi routers or WiFi hotspots. For the technophiles, the Yeti’s are WiFi clients, meaning they can detect the signal, connect to it, and maintain the connection – they are not access points or broadcasters.
- My app won’t connect to my new Yeti X, what do I do?
Press and hold the reset button for approximately 5-10 seconds to reset the WIFI. The WiFi symbol on the screen will begin to flash. 2. Reconnect your device to your Yeti following the instructions in the Goal Zero Yeti App. If this does not change the outcome, try resetting the unit by holding the Units and Info button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset.
- I want to connect to multiple Goal Zero Yetis, how can I tell them apart?
First, we recommend connecting to a Yeti one at a time. This way, only one Yeti signal will be identified so you’re not confused and mixing them up. Second, once you have each individual Yeti connected to your device, you can rename Yetis within the App. However, changing a name will only be visible on your device.
- I can’t find the WiFi button on the Goal Zero Yeti, help!
- Should I ever turn my Goal Zero Yeti’s WiFi off?
Yes. Although the WiFi only pulls a small amount of power (about 84mA), it can slowly drain the Yeti’s battery if left on and searching for a device it recognizes. For example, if you’re headed out camping without access to the internet and no one is bringing a hotspot, we recommend turning the Yeti’s WiFi off. Just press and hold the Yeti’s WiFi button until the WiFi icon on the screen turns off.
- What happens during a Goal Zero Yeti Firmware update?
Once a firmware update has been initiated in the Yeti App, the Yeti’s WiFi icon will begin flashing quickly on the screen and you’ll notice a beeping; this can go on for three to five minutes. When the Yeti screen goes blank, do not press buttons. Once the firmware update has completed, the Yeti will go back to its previous state and you’ll be good to go.
- Do I have to change the password?
It is completely up to you. If you do, we recommend writing it down in a safe place!
- Help! I forgot my Goal Zero Yeti’s password.
It’s okay. It happens. To reset the Yeti’s password, you will have to perform a reset on the entire unit, meaning you’ll have to reconnect to it with your device, and reconnect it to the WiFi network. Press and hold the UNIT and INFO buttons for five seconds.
- Can I use and charge my Yeti at the same time?
- My Yeti is not responding or is exhibiting odd behavior. What should I do?
Try resetting the unit by holding the “Units” and “Info” button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset.
- My new Yeti does not initially charge to 100%, it only charges to 95% what’s going on?
Cycle the battery a few times and the issue should resolve itself as the Yeti dials in its charge parameters.
- Are there faster ways to recharge my Yeti?
Yes, check out our full list of charging options at Goalzero.com. There are upgraded power supplies for your wall outlet, as well options to combine multiple panels for maximum input.
- There is a new version of Firmware available and I want to update my Yeti. How do I do this?
Download the Goal Zero app from your favorite app store and follow the instructions there for an update to your Yeti.
- During the update process, my Yeti is stuck in a loop and keeps trying to update over and over unsuccessfully. How do I fix this?
Try resetting the unit by holding the “Units” and “Info” button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset, then restart the update process. This should fix the issue.
- What does the snowflake icon and the thermometer icon mean?
If your Yeti displays the thermometer icon and a warning of HOT or COLD, this means you are either approaching or have exceeded the temperature thresholds of the Yeti. A warning of “cold” means you will need to warm the Yeti in order to resume full functionality while “hot” means you need to cool the unit.
- I have my Yeti connected to a charger but it is at 98% and not charging, what is going on?
In order to get the most life out of your battery we make sure to not stress the battery pack at the full state of charge. The battery will charge to 100% and then stop, self discharge over time to 98% before the charge will engage again. If you want to make sure your Yeti is completely topped off for upcoming use, unplugging and then re-plugging in your input cable should re-engage the input and start the charge again.
- My old Yeti accessory or charger is not working with my new Yeti X, should it be working?
Some of the smaller power supplies (60W and lower) and legacy chargers will not work with the new Yeti X. For a full list of compatible chargers, please visit the Tech Specs section of your product in question and find the compatible chargers under “Charge Times”.
- Can I use my 3rd party panels with my Yeti?
Yes, absolutely! For the Yeti X line, max voltage is 50V, and for the Yeti Lithium the max voltage is 22V. If using multiple 3rd party panels, be careful! Chaining 3rd party panels together can be dangerous if done in the wrong way. Please seek professional expertise when combining 3rd party panels with your Yeti.
- Can I chain multiple Goal Zero panels into a Yeti X?
Yes, our panels are designed to be safely chained together and eliminate the risks associated with 3rd party panels. As you look to chain your solar panels, please note that some solar panels require an additional accessory cable in order to chain together. See specific product page for details.
- How do I know if my Goal Zero Yeti is charged?
To check the charge level of your Goal Zero Yeti, refer to the battery display. When lit up, you’ll see a battery outline with five segments, indicating the current charge level. It is okay to use your Goal Zero Yeti even when it’s not fully charged.
- How long will the Yeti run my device?
Please refer to our runtime chart here Here’s a quick and dirty lesson in power:
All Goal Zero power products have a number in their name, ex. Venture 30, Flip 36, Goal Zero Yeti 500X. These numbers refer to the Watt Hours (Wh), or the amount of energy that can be stored in each battery, and can help estimate how long your gear will run from each power bank or power station. For example, a 500Wh battery should run a 100W light for 5 hours (500/100=5). If your gear falls within the 500Wh capacity of the Yeti, you’ll want to check the restrictions on each of the output ports. When you’re deciding on what to power from your new Goal Zero power bank or power station, it’s helpful to look into your device’s wattage consumption.
- What do the different display options mean?
Your Yeti’s LCD display is an advanced feature designed to help you better understand power and monitor your consumption. The INPUT side reflects the amount of power your Yeti is receiving while it’s charging. The OUTPUT side indicates the amount of power the devices you have plugged in are pulling out of the Yeti. For more specific information on the exact Yeti unit you have, please refer to the products user guide.
- My Yeti is beeping, what does that mean?
This chirping noise is to alert you that your Yeti's battery is low and needs to be charged. Plug your Yeti into a power source as soon as possible to avoid your Yeti from dying.
- Why is the light on the AC button blinking on my Yeti Lithium?
- Can I take my Yeti on a plane?
No. Under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. For the most up to date information visit FAA Pack Safe
- Can I power devices from the Anderson Power Pole ports on the side of the Yeti 400 lead acid?
No. There is no under-voltage protection built into the Anderson Power Pole ports on the side of the Yeti 400, meaning if you try to power devices from these ports you could damage the battery. These ports are meant for chaining other Yeti 400s for longer runtimes.
- Will my current Yeti Link work with my new Yeti X power station?
Yes, technically your Link will function with your Yeti 1500X or 3000X power station. However, we have identified several compatibility issues and are working to resolve them. In the meantime, here’s what you need to know:
- The Yeti Link will not function with the 120W wall charger included with the Yeti 1500X or the 230W wall charger included with the 3000X to recharge the Tank batteries. You can use the 60W wall charger that came with a Yeti Lithium or Goal Zero solar panels.
- The Yeti Link will fully recharge the Yeti X power station regardless of what charging profile is set in the new Goal Zero Yeti App3.0.
- When the Yeti Link is inputting power from the Tank Batteries or vehicle alternator, you may see the input periodically reset to 0W every 30-40s. This is a display glitch and your unit will continue charging correctly.
- When the Yeti Link is inputting power from the Tank Batteries or Car alternator you may see the input reset every 5 minutes for a duration of 10 seconds. In this situation, the input power is stopping for 10 seconds. This is intended to happen for a recalibration of the battery voltage.
- When the Yeti X WIFI is turned on, the Yeti Link Expansion Module will make a beeping noise every 5 seconds. The Yeti Link is still functioning. We recommend turning the WIFI off to avoid the beeping noise.
We are working to resolve these issues as soon as possible. We plan to have a fully Yeti X-compatible Link solution in place soon and will update the firmware through the Goal Zero Yeti App or replace your Yeti Link at that time. We apologize for any inconveniences this may have caused.
- How do I know if my device will work with the Goal Zero Yeti ?
First, you’ll need to determine the amount of power your device requires. This may require some research on your end, a good internet search or examining the user guide for your device should suffice.
Second, you will need to check the capacity for the individual output ports. For example, the Goal Zero Yeti’s AC port is powered by an inverter that allows for 2000W of power. This means if your device is pulling more than 2000W for an extended period of time, the Goal Zero Yeti’s inverter will shut off. Another number to watch for is the surge rating of your device as compared to that of the port. The Goal Zero Yeti inverter has an advanced surge management system that will maximize its compatibility with various devices, but there will still be items that will surge at a higher rate, and for a longer time, than the Goal Zero Yeti can manage, in which case the port will turn itself off.
Lastly, in some situations, like when running a 12V device, such as the Light-a-Life 350, directly off the 12V port, there will be minimal conversion and thus very little additional losses. In using the USB ports to charge a phone, you add a layer of conversion (12V battery in the Goal Zero Yeti is being converted to a 5V USB output), which introduces around 10% of losses. When using the inverter, there are two layers of conversion (12V to high voltage, DC to AC). The least efficient way of using the battery in the Goal Zero Yeti is to use an AC-DC adapter off the AC ports, as is the case if you use a phone wall charger to charge your phone, as it adds yet another layer of conversion in the wall adapter. So when you’re deciding on what to power from your new Goal Zero power station, do some research into your device’s watt consumption. For more quick tips and learning tools, check out www.GoalZero.com/learn.html
- My USB-C port isn’t working on my 1500x what do I do?
The USB-C port on the Yeti X power stations are bi directional. You may want to disconnect and reconnect the device if it is not charging. Try resetting the unit by holding the Units and Info button for 3 seconds to reset your Yeti. Check your Yeti to see if the issue is resolved after the reset
- My vehicle has a smart alternator, why am getting low input from the Vehicle Integration Kit?
While most vehicles manage their battery in nearly identical ways, it has become increasingly common for vehicles to have slight variations in the way they charge their internal battery system. This is due to the integration of smart alternators, which are designed to improve the efficiency of the vehicle and reduce strain on the motor in an idle state. As can be imagined, every manufacturer does this differently. Due to these variances, some of our customers may experience slow charge rates with their Yeti Link when used with a vehicle in a smart alternator configuration. Goal Zero is actively working on a firmware update that will address the main concerns in regards to the Yeti Link with smart alternator integrations.
- What’s the difference between the Nomads, Boulders, and Boulder Briefcase Solar Panels?
Nomads are the most portable solar panel option. They’re extremely packable and are significantly lighter weight than their Boulder counterparts. Our Nomad line spans from 5W to 200W, and includes our small Nomad Solar Chargers designed for backpacking all the way up to our large Nomad Solar Panels made for rigging up alongside your RV.
Boulder Briefcases are the next best option when it comes to portability. There are two size options, the 100W and 200W, and they’re a bit bigger and heavier than the Nomads. These panels are a great high-performing option when packing or storage space isn’t a concern.
The stand alone Boulders are the non-portable options designed for permanent and temporary installation. There are two options, the 50W and 100W, and are intended to be mounted on vehicles, rooftops, boats, and anywhere else you want to install them.
As a quick note, mostly all the solar panels can be chained for more watts and power to charge your devices. You’re not limited to just one panel option.
- Are the Boulder Solar Panels waterproof?
Yes. The Boulders are designed to withstand the elements, so they’re great for permanent and semi-permanent installations. What you’re recharging from the Boulders is what needs to stay dry, so keep those power banks and power stations covered up and protected from the dust, rain, and snow.
- Are the Nomad Solar Panels waterproof?
Yes. The Nomads are able to withstand the elements, but the larger Nomad panels are housed within a protective fabric enclosure that will wear faster if left outside permanently, unlike the Boulders. What you’re recharging from the Nomads is what needs to stay dry, so keep those power banks and power stations covered up and protected from the dust, rain, and snow.
- Can I chain my Boulders?
To chain two or three Boulder 50 Solar Panels together, plug the blue ringed 8mm connector from one panel into the input connector or input port of the next panel, using the charging cable from the final panel to connect to your Goal Zero Yeti or Sherpa. If you’re chaining more than three Boulder 50 Solar Panels together, or any configuration over 150W, you will need to purchase the 8mm to APP combiner cable. When chaining the Boulder 100 or Boulder 100 Briefcase panels you will need to purchase the 4x 8mm to APP combiner Cable
To chain multiple Boulder 200 Breifcase Solar Panels together with APP connections, you’ll need to purchase the 4x Anderson Combiner Cable (SKU 98061) from Goal Zero.
- Can I chain my Nomads?
The Nomad 5 and Nomad 10 solar panels are not chainable. The Nomad 20 and 50 can be chained using the 8mm chaining input port on the back of the panel up to 150W. When chaining Nomad 50s (over 150W) or Nomad 100s we recommend using the 8mm to APP combiner cable
To chain multiple Nomad Solar Panels together with APP connections, you’ll need to purchase the 4x Anderson Combiner Cable (SKU 98061) from Goal Zero.
- What can I charge directly from the Boulder Solar Panels?
All of our Boulder Solar Panels are designed to charge Sherpa Power Banks and Goal Zero Yeti Portable Power Stations. If you’re looking to recharge things like headlamps, phones, and other USB devices, check out our foldable Nomad Solar Panels.
- How long will it take to charge my Goal Zero Yeti from a Boulder Solar Panel?
Please see our Solar Pairing chart for solar charge times. here
- Can I mount the Boulder Solar Panels to my roof?
Yes, for mountable Boulder panels, take a look at the Boulder 50 and 100 Solar Panels. The Boulder Briefcases are not designed to be mounted permanently to a fixture; this briefcase fold-and-go style allows you to be more portable.
- How does a Protection Plan protect my Goal Zero products?
A Protection Plans offers three years of coverage that begins when the manufacturer’s warranty on select Goal Zero products expires. If a covered Goal Zero product breaks down due to ordinary use during the Protection Plan term, you must file a claim as soon as the problem is discovered. Once your claim is submitted, you will receive instructions and information on next steps. You may be asked to ship the covered product to an authorized repair technician designated by NRG Protects Inc. If you are asked to ship the product, the plan covers the cost of shipping within the contiguous United States. If NRG Protects Inc. determines that the problem is a breakdown covered by the Protection Plan, the covered product may be repaired or replaced at no cost to you.
- In which states are these protection plans available?
Protection Plans on select Goal Zero products are available in the District of Columbia and all states except Alaska and Hawaii.
- Are Protection Plans available for all Goal Zero products?
No. Protection Plans are only available for select Goal Zero power stations, home backup systems, solar products, power banks, and accessories.
- How long does a Protection Plan protect my Goal Zero products?
A Protection Plan begin when the product’s manufacturer warranty expires, and continues for a term of three years. The Protection Plan will end earlier if you are sent a replacement product or payment under the plan in lieu of repairs as described in the Protection Plan terms and conditions.
- Can I renew a Protection Plan for my Goal Zero products?
The Protection Plans for your covered Goal Zero product is non-renewable.
- What is covered by the Protection Plan?
Protection Plans cover breakdowns that occur during the term under normal product use and that prevent your Goal Zero product from performing the function for which it was designed due to material defects as described in the Protection Plan Terms and Conditions.
- What is not covered by the Protection Plan?
Protection Plans do not cover breakdowns due to operator negligence, improper or incomplete installation, unauthorized modifications or alterations, the introduction of foreign objects, accidental damage, abuse, misuse, vandalism, theft, rust, corrosion, animal or insect infestation, damage caused by lightning or any other insurable event or act of nature.
Damage resulting from any alterations or repairs not authorized by NRG Protects is not covered under the plan. Also excluded are non-functional defects (such as cosmetic defects), preventive maintenance, expendable items, normal degradation of battery energy capacity over time, noise or vibration that is not excessive or uncharacteristic and does not impact the performance of the product, and accessories and supplies (including external power supplies).
Please see the Terms and Conditions for addition information on Protection Plan exclusions and limitations.
- How do I file a claim?
If your covered product breaks down after the manufacturer warranty expires, you must notify us as soon as the problem is discovered. You can request service online 24/7/365. You will need to have your account number or the make and model of your covered product to request service. Once your request has been received, you will receive instructions and information on the next steps.
- Can I cancel my plan?
You can cancel your plan at any time by calling 888-349-7911. If you cancel within the full manufacturer warranty period, you will receive a full refund of the plan’s purchase price. If you cancel after the start of the plan term, you will receive a partial refund prorated to the remainder of the term, less any claims paid, subject to state law.
- Are there any hidden costs?
- What happens if my product can’t be repaired?
If it is determined that a repair isn’t possible for a covered breakdown, NRG Protects Inc. may replace the product by shipping a new or refurbished product or issuing a cash payment or store credit. If you are shipped a new or refurbished replacement product, it will have similar features and functionality but may not be identical in the model, fit or finish to the original product. In the event you receive a replacement product or payment, all of the obligations to you under the plan will be fulfilled and the plan will end at that time.
- What happens if a repair isn’t covered by the Protection Plan?
If you ship your covered product to the authorized repair technician designated by NRG Protects Inc. per its instructions and it’s determined the breakdown isn’t covered by the plan, the technician will ship the product back to you at no additional charge. If you make a timely request to the technician for the non-covered repair and the technician agrees, you will be responsible for any costs associated with the repair.
- Can a Protection Plan be transferred to a new owner if I sell or give away my Goal Zero product?
The Protection Plan can be transferred with NRG Protects Inc.’s consent. To make a request to transfer, please call NRG Protects Inc. at the telephone number identified in your Terms and Conditions.