If for any reason you are not satisfied with your gear in the first 30 days – enjoy no hassle returns. This applies only to new products purchased directly from goalzero.com. All products are covered from defects under normal use for up to two years. For more information, visit Warranty & Returns in our Support center.

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Warranty & Returns

Goal Zero - Warranty & Returns

Warranty

The warranty for Goal Zero products is up to 2 years. Please refer to the Limited Warranty below for complete details regarding your product's specific warranty.
Read the complete Limited Warranty.

Warranty exception on all Open Box product. Open Box product warranty is 6 months.

Returns

We offer a 30-day money back guarantee.

If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.

Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.

For Returns for Yeti Lithium and Yeti X Products:

Warranty issues and returns for Yeti Portable Power Stations containing lithium batteries will be handled through our Customer Solutions Center in Salt Lake City. Please carefully refer to the Instructions below for Yeti Lithium and Yeti X products.

Yeti Lithium Return Instructions

For assistance, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250

For All Returns excluding Yeti Lithium and Yeti X Products:

Step #1:
Contact our Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 8am – 5pm Mountain Time
Email: support@goalzero.com
Please be prepared with the proof of purchase.

Step #2:
Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.

Step #3:
Send the product by mail or courier to:
GOAL ZERO – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065

Step #4: We will process your return and issue you a refund in 5-7 business days after receipt of product.

For questions regarding returns, please contact our Customer Service & Support Team at support@goalzero.com or by phone at 1-888-794-6250

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