On the road, in the wilderness or right at home – you can count on Goal Zero power solutions to get the job done. Our products are not only built to the highest manufacturing and quality testing standards but they’re backed by a powerful two-year warranty in the unlikely event of a covered mechanical issue. We’re excited to offer a three-year protection plan provided by NRG Protects Inc. on some of our most popular energy solutions, giving you up to five years of peace of mind.
This protection plan offer is provided and administered by our affiliate, NRG Protects Inc., and includes all the benefits similar to of our dependable manufacturer warranty: no deductibles, no coverage limits, and no limits on the number of claims for repair service. If you purchase a protection plan, coverage automatically begins as soon as the original manufacture warranty ends. If your covered Goal Zero product fails to perform its intended function under normal service and usage during the term of the protection plan, just call or go online to submit a claim. If the problem is covered, the covered product will be repaired or replaced.
Products eligible for a three-year protection plan include some of our most in-demand power stations like the Yeti 1500x and Yeti 3000x, which deliver clean, versatile power wherever you need it. We’re also offering extended warranties on top solar panel systems like our Nomad 200 and Boulder 200 Briefcase. Pair two of our Boulder 200 Briefcases with our Yeti 3000 for a 3000 Watt Hour solar generator you can take anywhere – and top it off with the extra coverage of a protection plan for the entire system!
Once your protection plan coverage begins, you can file a claim for your covered product online 24 hours a day, or file by phone during normal business hours. When you submit a claim, you'll receive instructions and information on next steps. If you're asked to ship your product back for inspection and repair, your protection plan will cover shipping costs within the contiguous U.S.
A protection plan provided by NRG Protects Inc. can be added to select products at the point of purchase. If you change your mind, your protection plan can be canceled for a full refund during the two years of your original manufacturer warranty or for a prorated refund during the Protection Plan coverage period, subject to state laws. If you sell or give your Goal Zero product to someone else within the plan coverage period, the protection plan can be transferred to protect the new owner, with the consent of NRG Protects Inc.
Protection Plan Coverage
The protection plan does not cover breakdowns due to owner negligence, unauthorized modifications or accidental damage. Preventative maintenance, accessories and supplies, including external power supplies, are not included in the protection plan coverage. The protection plan is available for a single three-year term and is non-renewable.
Between Goal Zero’s top-of-the-line equipment and new industry-leading protection plans, you can enjoy total confidence in your energy independence – no matter where you go.