One of the wonderful things about solar panels is that there are no moving parts, and next to zero maintenance. A wipe, brush or spray down occasionally will help prevent any buildup of dust that can impact the effectiveness of the solar collection.
Our batteries require no greasing, tightening, etc. Just use them. If you can store it plugged into the wall, that is best. Not only does this keep the battery fresh, but it will always be ready to go when you are.
If it is being stored for long periods of non-use, make sure you plug it in every 1-3 months to keep the batter in good health.
Batteries are replaceable so if they do happen to become unable to hold a charge, purchase a replacement here.
If the inverter gets wet, just make sure the ports are dry before plugging in anything.
Bulbs are rated for 20,000 hours of use. Just dust them off to keep them nice and bright.
Click "User Guides" to view a listing of our material data and safety sheets listed just after the User Guide section.
Battery/Power Pack Warranty
The warranty for all Goal Zero batteries is 6 months. Read the complete Limited Warranty text here.
Solar Panel and all other products Warranty
The warranty for all Goal Zero solar panels is 1 year. Read the complete Limited Warranty text here.
For products purchased from GoalZero.com, we offer a 30-day money-back guarantee.
We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
For returns for all product except Lithium:
Obtain return/warranty service from our Support Team:
Telephone: 1-888-794-6250 M-F 8am – 5 pm
Support Team will determine what further action is required They will give you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Send the product by mail or courier to:
GOAL ZERO – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065
We will process your return and issue you a refund in 5-7 business days after receipt of product.
For questions regarding returns, please contact our Customer Service.
For returns for Lithium Product: (Yeti 400 Lithium/Yeti 1400 Lithium)
Warranty issues and returns for Yeti Lithium Portable Power Stations will be handled through our Customer Solutions Center in Salt Lake City, in conjunction with a third-party shipping company. Please note returns of the Yeti Lithium products can take longer to execute when you do not have possession of the original packaging and packing materials. Do not attempt to ship the Yeti Lithium without obtaining proper lables and documentation from the third-party shipping company.
Call Goal Zero's Customer Solutions team at 1-888-794-6250, this skilled team will help you as much as possible throughout the return process, including helping you find the closets appropriate shipping facility.
Once initiated, you'll recieve return labels, documents and instructions from a third-party shipping company in approximately 7 to 10 business days. DO NOT attempt to ship the Yeti Lithium without the proper labels and documentation.
After shipping your return with proper labels and documenation, and once the product is received at the Goal Zero Warehouse, your credit will be issued.