We hold our product to the highest standards and the support we give our customers is of equal importance. We are dedicated to you and making sure our products meet your expectations.
Send a request to our support team to track your order.
Shipping & Delivery
When will my order arrive?
You have the option of shipping using United Parcel Service (UPS) or United States Postal Service (USPS). Shipping is guaranteed and tracking information is provided using UPS. Delivery date is an estimate and not guaranteed with USPS.
Overnight Shipping: If shipping by air, products will ship the same day as long as the order is placed by 1:00pm MST Monday – Friday.
Ground Shipping: All ground orders placed by 1:00pm MST Monday-Friday will ship from our warehouse within 36 hours.
How are your shipping delivery dates calculated?
You will receive an estimated delivery date when placing an order. Estimated delivery is based on your order being placed before 1:00 pm MST Mon-Fri.
Our estimated shipping dates are based on several factors, including the destination address, the shipping option you have chosen and if the product you are purchasing in currently in stock. We only ship orders if they are 100% complete unless other arrangements are made. To make other arrangements please contact email@example.com.
We calculate delivery estimates by taking the estimated shipping date and adding the transit time (the time it takes to package to travel from our warehouse to your destination address), based on the shipping speed you have selected. We only ship from our warehouse Monday – Friday. Please take this into account when placing your order.
Do you ship to AFO/P.O. Boxes?
Yes. We use USPS to deliver to any AFO/P.O. Box. Please be aware that the delivery date is an estimate and not guaranteed with USPS.
Do you ship Internationally?
Yes. You can place your order right on our website. Add the items you would like to the shopping cart. In the shopping cart, click the button "Checkout Outside the U.S" We have partnered with a vendor to give our customers an international shopping cart. You can checkout and be charged in your own currency. You can even choose to pre-pay any duties or customs fees so you will owe nothing additional when you package is delivered.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear – no hassle returns. This only applies to products purchased directly from GOAL ZERO. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
How do I return my order?
To obtain return/warranty service contact our Customer Service Team:
Telephone: 1-888-794-6250 or
Customer Service team will determine what further action is required. They will give you a Return Material Authorization (RMA) number. You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Send the product by mail or courier, with shipping cost paid by you, to:
GOAL ZERO – RETURNS
674 West 14600 South
Bluffdale, Utah USA 84065
We will process your return and issue you a refund.
I changed my mind, can I exchange my product?
If you change your mind or are dissatisfied with our product(s) for any reason, return the product within 30 days of purchase if it is meets the following requirements:
- You purchased from GOAL ZERO directly
- You are within 30 days of purchase
- It is in like new condition and still in our packaging.
Pay for the shipping and we will refund your money less the original shipping cost.
If you are exchanging for a different product, first return the product and once we receive it we will send out your exchange. The difference in amounts will be refunded as well to whichever party is short.
Of course, we stand behind our product and are advocates for our customers. If you don’t meet the above requirements exactly don’t hesitate to contact firstname.lastname@example.org and explain your situation. Exceptions may be made in certain situations.
Frequently Asked QuestionsWhat does Goal Zero mean?
That's a hard one to answer – so much in two words! When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals seeking to improve the outdoor experience with the most innovative portable power products on the market. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you adventure.
Yes, the Guide 10 and Nomad 7 work with iPhones, although we've found that new generations of iPhone 4's can be fairly unruly. Some troubleshooting tips are:
- Direct Sunlight: Make sure the panel is perpendicular to direct sunlight - clouds and windows dramatically affect the efficiency.
- Warm-up: Place the open panel towards the sun and let it absorb some rays before plugging in your device, and try plugging and unplugging it a few times. Keep in mind that even a shadow or walking in front of the panel could cause the connection to be lost, so you have to work with it.
- Unplug and reconnect
- Patience: Sometimes the iPhone will say "device is not charging", but it really is and the battery meter is still going up, so by leaving it on for a substantial amount of time, you'll see an increase in the charge levels.
- With the Guide 10, make sure the batteries are fully charged. We've found that sometimes AAA's or other brands of batteries that are lower in mAh often don't play well with the iPhone 4. The best idea though is to give the Guide 10 a fresh charge, then plug in your phone.
If the power pack is already charged fully, the battery icon on the LCD screen will not scroll when it is plugged into a power source. The battery icon will show that it is fully charged. However, if the battery is plugged into a power source and it does not hold the charge and the battery icon on the LCD screen does not begin to scroll, there's a chance that your battery has died for lack of use. We recommend using and powering your Escape 150 power pack every 3-4 months so that it doesn't die.
The blinking green and solid green indicators are actually very close in power capacity. It takes a longer time to top off a battery to the full capacity, kind of similar to filling the last few seats in a stadium. A stadium fills quickly until it reaches about 80% capacity. Then people have to start tiptoeing around each other, slowing finding two seats here, three seats there, and it takes a longer to fill the stadium to 100% capacity. We call this the stadium effect when it comes to charging the power packs.
I'll answer that question with a question: how durable is Chuck Norris? No, but seriously, our products are designed to be your hero. We've designed the panels and power packs to be rugged and weather resistant. Our products are sent around the world to be tested in a variety of temperatures, elevation and humidity levels. We really wanted to say that the solar panel is water-proof, since we've seen the panels work while they are under water. But since we can't guarantee that outcome 100% off the time, we say they are weather-resistant. The panels do fine in the elements, from rainy season in Congo to snowstorms in Everest. The panels can be scratched up, run over, left in the rain, and they'll still charge up your gear. The power packs are also water-resistant, but should not be submerged in water, in order to prevent rust in the junction box.
You can always charge your small electronics that are powered by USB or 12-volt (car adapter) directly into the Nomad 7. It's designed to charge up the Guide 10 power pack quickly, however, if you have a larger power pack like the Sherpa 50, the Nomad 7 can charge it with an additional cable, although we don't recommend it since there are more efficient panels that can do the job faster. In order to do this, you'll need the 4.7mm extension cable. Simply plug the 4.7mm extension cable into the 12V port on the Nomad 7, then connect the cable into the input port of the power pack. (Secret: The Nomad 7 can even charge non-Goal Zero batteries using the 4.7mm-to-alligator-clips adapter cord.)
As far as being chainable, the answer is yes and no. It is possible to chain the Nomad 7 to other GOAL ZERO panels with the 4.7mm extension cord. However, the Nomad 7 doesn't have an input port, like our other panels, so it can only be the 'caboose' in a chain of other GOAL ZERO panels.
You will receive an email confirmation with your tracking number which you can look up on UPS.com. If it shipped USPS, there is no tracking number. If you didn't receive this email, click on the order status form to receive a quick answer on the status of your order.
You can place your order right on our website. Add the items you would like to the shopping cart. In the shopping cart, click the button "Checkout Outside the U.S" We have partnered with a vendor to give our customers an international shopping cart. You can checkout and be charged in your own currency. You can even choose to pre-pay any duties or customs fees so you will owe nothing additional when you package is delivered.
The Sherpa batteries have a life cycle of 2,000-3,000 cycles. The Escape 150 and the Extreme 350 both have 500-1000 cycles. The Nomad solar panels have a 5-8 year life span and the Boulders and Briefcase have a 20-year life span.
The Guide 10 batteries are Nickel Metal Hydride. The Sherpa batteries are Lithium Iron Phosphate. The Escape and Extreme are Sealed Lead Acid batteries.
You can purchase all of the GOAL ZERO products 24/7 from www.goalzero.com. However, GOAL ZERO products are available at retailers including Sports Chalet, Cabelas, Sports Authority, Wholesale Sports, Sportsmans Warehouse, Bass Pro Shops, Eastern Mountain Sports, Emergency Essentials, REI, HTO, Gander Mountain, Target, Best Buy and Lowes. However, not all of these retailers carry our full line of products. You can find a full list on our website.
Please feel free to reach us toll-free at 1-888-794-6250, e-mail us at email@example.com or chat live with a GOAL ZERO representative.
Switch 8 Recharger
Guide 10 Battery Pack
Guide 10 PLUS Battery Pack
Sherpa 50 Power Pack - V1
Sherpa 50 Recharger - V2
Sherpa 50 Inverter - V2
Sherpa 120 Power Pack
Escape 150 Power Pack (110 V)
Escape 150 Power Pack (220 V)
Extreme 350 Power Pack
Yeti 150 Solar Generator
Yeti 400 Solar Generator
Yeti 1250 Solar Generator
Nomad 3.5 Solar Panel
Nomad 7 Solar Panel
Nomad 13 Solar Panel
Nomad 27 Solar Panel
Escape 30 Solar Briefcase
Boulder 15 Solar Panel
Boulder 30 Solar Panel
Bolt Focus Flashlight
Guardian 12V Charge Controller
Extreme Universal Inverter
Sherpa Universal Inverter
Hard Case 27L
Hard Case 29L Waterproof
Rock Out Speaker
Steamer Beverage Heater
One of the wornderful things about solar panels is that there are no moving parts, and next to zero maintenance. A wipe, brush or spray down occationally will help prevent any buildup of dust that can impact the effectiveness of the collection. Solar Panels
Our batteries require no greasing, tightening, etc. Just use them. If you can store it plugged into the wall, that is best. Not only does this keep the battery fresh, but it will always be ready to go when you are.
If it is being stored for long periods of non-use, make sure you plug it in every 1-3 months to keep the batter in good health
If the inverter gets wet, just make sure the ports are dry before plugging in anything
Bulbs are rated for 20,000 hours of use. Just dust them off to keep them nice and bright.
GOAL ZERO LLC ("GOALØ") warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. This warranty statement sets forth GOAL ZERO's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.
The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or as part of another product) is 180 days. The warranty period for all other GOAL ZERO products and components is one (1) year. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. If you completed the online GOAL ZERO Product Registration Form within 30 days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).
GOAL ZERO will repair or replace (at GOAL ZERO's option and expense) any GOAL ZERO product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO's products is limited to the original consumer purchaser and is not transferable to any subsequent owner.
GOAL ZERO's warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in GOAL ZERO's then-current product literature, or (ii) any product purchased through an online auction house. GOAL ZERO's warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888) 794-6250, or via email at firstname.lastname@example.org. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization ("RMA") number. You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. You must then send the product by mail or courier, with shipping costs paid by you, to GOAL ZERO at 675 West 14600 South, Bluffdale, Utah, USA 84065. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product, or email email@example.com to obtain further distributor information.
THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state GOAL ZERO's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO's LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
How Does It Work?
Plug your power pack into the solar panel
or wall to start the collection of power.
Once your power pack is all charged
up, you can use it just like you
would a wall plug.
The power you have collected in the
power pack can now be used to power
or recharge any device.
If you want to keep your devices powered anytime and anywhere, there really are only two things you need:
The solar panel captures the power from the sun and puts the power in the power packs. Getting power from the sun is only one way of putting the power in your power pack. Another way is to plug into the wall or hook it up to your USB or even your 12-volt plug, the kind you see in boats or cars.
How to use the Solar Panel
The important thing is to get power in your power pack. The solar panel works anywhere there is sun. Just point it at the sun plug in the power pack and you are set. The rest is up to Mother Nature.
How to use the Power Pack
The power pack is where you store the power. It's like a battery. You can get power packs that store anywhere from 10 to 350 watt hours.
Power Pack Sizes:
We offer three different sizes of power pack to meet the need of any device:
- Small Power Packs: These work well for powering small things like cell phones, lights, MP3 players (iPod) and e-Readers (Kindle)
- Medium Power Packs: These are used for powering things that need a little more power like laptops, CPAP's, Tablets, DSLR cameras etc.
- Large Power Packs: These are used for powering bigger devices, multiple items or entire camps. These packs tend to be a bit heavier (26 lbs) and not as portable.
Is my device compatible?
9 times out of 10 we have a product solution for you. But if you want to verify a specific product, then put your mind at ease and ask us. Use our Live Chat feature or e-mail firstname.lastname@example.org. You can also rest assured that if you buy a product and it doesn't work with your device as expected we have a 30-day money back, no hassle return program.
- Solar power is not as expensive as you think. Sunlight is free. All you need is a solar panel and power pack to store that free sunlight power. To get started with solar power we have kits starting at about $130.00
- No need for an advanced degree to use. Plug and play system means instant power for anyone. No red and black wires to worry about. No extra cables to figure out and purchase. At GOAL ZERO you basically open up your solar panel and let the sun do all the work.
- Not just for calculators and roof tops. The Guide 10 is small and compact enough to fit in your pocket or backpack. Use our power packs and solar panels to power your phone, laptop and more.
- You can charge just as fast from the sun as you can from the wall. You can plug in your cell phone to a power pack that has been charged from the sun and it charges at the same rate as plugging it into the wall. It will just charge up in the most eco-efficent way possible.
- Solar power is not magic. Turning sunlight into electricity is really just another form of energy conversion. It’s kind of like burning wood or coal. Burning wood or coal simply converts chemical energy into heat energy. It’s the same thing with a solar panel. The photovoltaic effect converts the light power into electrical power.
- Solar panels are not huge. Thanks to recent advances in solar technology what once fit only on your roof can now fit in your pocket.
- Solar Panels are not fragile. We have run extensive tests on our panels. From dunking them in rivers for hours, to running them over with trucks. We even have thrown the glass-covered panels multiple times on the concrete. They are made for what you can dish out.
- Solar Power can be used to enhance your everyday life. You will find that you will use portable solar power everyday. You will feel smarter for doing it. We challenge you to never have the need to buy AA or AAA batteries again.
- AC/DC is not just a rock band. AC is Alternating Current and DC is Direct Current. Here’s what you need to know: the voltage of an AC source can be changed by using a transformer, while DC can’t. On the other hand DC can charge a battery while AC can’t. Electrical power is delivered in two ways: Alternating Current (AC) and Direct Current (DC). Direct Current is electricity that moves in one direction. Alternating Current moves back and forth.
- Power Packs measure the amount of energy stored in Watt Hours. Wattage is the result of Volts x Amps. For instance 5 volts x 2 amps = 10 Watt. Watt-Hours (Wh) is an amount of power (in watts) expended in one hour. For instance, 120 Watt Hour power pack will run a 3 Watt light bulb for 40 hours. (120/3=40)
- Mono-crystalline solar panels are the best you can buy. There are all kinds of materials used for photovoltaics including mono-crystalline silicon, polycrystalline silicon, amorphous silicon, cadmium telluride, and copper indium gallium selenide/sulfide. At GOAL ZERO, we use mono-crystalline solar panels because they are the most efficient and very reliable. They have a lifespan of 10 to 30 years and provide the highest wattage per square foot. Plus, they perform best in most conditions including low light.
- Solar Power is just plain super awesome. Let’s face it, using and having the power to be reliant on the greatest resource the earth provides is just super awesome. Become EmPowered!
In this section we are going to break down what "power" is and how it works. We are not talking about "political power" or "power of attorney". No, we are talking about electrical power.
What is electricity?
Let's start at WHAT electricity is. Electricity is a form of energy. To get a little more scientific it is the flow of electrons or energy from one thing to another. You see this flow of electrons happen every day; when you turn the lights on (if the electricity is working) there is power flowing from your local power plant to your light bulb and when you plug anything into the wall outlet it is receiving power from an exchange of electrons or energy.
AC/DC not just a great band!
Electricity gets even more interesting from here. There are two different "types" of electricity: Alternating Current (AC) and Direct Current (DC). They mean exactly what they sound like. DC is a direct flow of power in one direction while AC is power that changes or alternates direction.
A few facts about DC power:
- Most vehicles use DC power....to run the lights, the radio and even to start
- It is the only "type" of power that can be stored in something like a battery.
A few facts about AC power:
Most "Wall Plugs" are AC power systems. That kind of power comes from a power plant.
The most common power plants are Hydro (water), Coal, or Nuclear.
- AC power is much better at traveling over long distances.
Watts going on?
It's time to get down to the nitty-gritty; Watts, Volts and Amps. You really don't need to be worried, let's take it one step at a time.
Electricity consists of the flow of electrons through a conductor such as an electric wire. You can't see electrons but a helpful analogy is to think of electricity as the flow of water through a pipe. We measure the rate of flow of electricity as an electric current (notice the water analogy again if we think of a river current). Electric current is measured in Amperes, shortened to Amps or simply the letter A. A current of 2 Amps can be written as 2A. The bigger the current the more electricity is flowing.
So what makes the current flow in the first place? A device such as a battery provides a potential difference in an electric circuit. If we go back to our water analogy, the battery is like a water pump that propels water through a pipe. It creates pressure in the pipe causing the water to flow. So how do we measure this pressure? We call electrical pressure Voltage and measure it in Volts, shortened to V. A voltage of 3 volts can be written as 3V. The bigger the voltage the higher the pressure and the more current flows. But in order for the current to flow, the electrical conductor or wire must loop back to the battery. If we break the circuit, with a switch for example, then no current flows.
So how do Current and Voltage relate to one another? Well, the bigger the current the brighter the light and similarly the bigger the voltage the brighter the light. Both the voltage and the current in the bulb determine how much energy is released in a certain time. The Watt is a measure of power or how much energy is released per second. It can be shortened to W. One Watt can be written 1W. We can calculate the power released in a bulb by multiplying the voltage in Volts across the bulb by the current in Amps flowing through the bulb (W = V x A). For example a current of 2 Amps flowing through a bulb with 12 Volts across it generates 24 watts of power. In the UK, domestic power is supplied at 240 Volts. A 100 Watt bulb will therefore draw a current of 100/240 Amps (about 0.4A). This means a 1A fuse can be safely added to the mains plug of a desk lamp with a 100W bulb because 1A is much greater than 0.4A. In the USA, the domestic supply is typically 110V, safer than the UK, and this means a 100W bulb draws a current of 100/110 Amps (about 0.9A).
What is solar?
Solar power is energy that is collected from the sun. The amount of sunlight that reaches the earth is enough energy to power the needs of the entire world more than 8500 times over. How does it work? Solar power cells consist of two layers of treated silicon. The bottom layer is positively charged and the top layer is negatively charged. When the sun hits the panel electrons move and create electricity. What does solar efficiency mean? Manufacturers test their solar panels and cells in perfect conditions (74 degree, 1 MPH wind), which is never what actually happens in reality. However, with the correct orientation to the sun and good sunlight, you can expect on average around 60% of the rated wattage that the panel advertised.
What are the different types of solar and why do we use mono-crystalline?
Why use GOAL ZERO solar?
- Easy-to-use: GOAL ZERO has taken the guess work out of using solar. Panels, power packs, lights, accessories and cords - everything you need is in one place and is designed to work together. No electrician required!
- Cost-Effective: GOAL ZERO is choosing pieces and parts that are high-quality and cost-effective so that we can pass along the savings to you. We want to make solar power accessible to everyone.
- Dependable: We test and test and then test some more so that you always have the power you need when you need it.
|Goal Zero Power Packs||Guide 10||Escape 150||Extreme 350|
|Weight (oz/lbs)||6.4 oz||12 lbs||26 lbs|
|Size (inches)||2.5 x 4 x 0.72||9 x 9 x 18||9 x 10 x 6|
|Charge Time with Nomad 7||2-4 hours||n/a||n/a|
|Charge Time with Nomad 13.5||n/a||12 hours||27 hours|
|Charge Time with Nomad 27||n/a||6 hours||13 hours|
|Charge Time with Boulder 15||n/a||10 hours||23 hours|
|Charge Time with Boulder 30||n/a||5 hours||12 hours|
|Charge Time with Escape 30||n/a||5 hours||12 hours|
|Charge Time from Wall||n/a||5 hours||6-7 hours|
|Charge Time from USB||6-8 hours||n/a||n/a|
|Charge Time from Car/Boat||n/a||5 hours||12 hours|
|Recharge Times: Cellphone||3 times||75 times||175 times|
|Recharge Times: Laptop/iPad||0||7 times|
|Run Time: Mini Fridge||0||3 hours|
|USB Output||Inverter Additional|
|12V Output||n/a||Inverter Additional|
|AC Output||n/a||Inverter Additional|
|Available in Kit?||Yes||Yes||Yes|
|Battery Technology||Nickel-Metal Hydride||AGM Lead-Acid||AGM Lead-Acid|