What does Goal Zero mean?
Do the Nomad 7/Guide 10 Work with iPhones and smart phones and what are troubleshooting tips?
That's a hard one to answer – so much in two words! When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals seeking to improve the outdoor experience with the most innovative portable power products on the market. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you adventure.
Why isn't the battery indicator light on my Guide 10 going solid green?
Yes, the Guide 10 and Nomad 7 work with iPhones, although we've found that new generations of iPhone's can be fairly unruly. Some troubleshooting tips are:
- Direct Sunlight: Make sure the panel is perpendicular to direct sunlight - clouds and windows dramatically affect the efficiency.
- Warm-up: Place the open panel towards the sun and let it absorb some rays before plugging in your device, and try plugging and unplugging it a few times. Keep in mind that even a shadow or walking in front of the panel could cause the connection to be lost, so you have to work with it.
- Unplug and reconnect
- Patience: Sometimes the iPhone will say "device is not charging", but it really is and the battery meter is still going up, so by leaving it on for a substantial amount of time, you'll see an increase in the charge levels.
- With the Guide 10, make sure the batteries are fully charged. We've found that sometimes AAA's or other brands of batteries that are lower in mAh often don't play well with the iPhone 4. The best idea though is to give the Guide 10 a fresh charge, then plug in your phone.
How durable are Goal Zero products?
The blinking green and solid green indicators are actually very close in power capacity. It takes a longer time to top off a battery to the full capacity, kind of similar to filling the last few seats in a stadium. A stadium fills quickly until it reaches about 80% capacity. Then people have to start tiptoeing around each other, slowing finding two seats here, three seats there, and it takes a longer to fill the stadium to 100% capacity. We call this the stadium effect when it comes to charging the power packs.
How do I check the status of my order?
I'll answer that question with a question: how durable is Chuck Norris? No, but seriously, our products are designed to be your hero. We've designed the panels and power packs to be rugged and weather resistant. Our products are sent around the world to be tested in a variety of temperatures, elevation and humidity levels. We really wanted to say that the solar panel is water-proof, since we've seen the panels work while they are under water. But since we can't guarantee that outcome 100% off the time, we say they are weather-resistant. The panels do fine in the elements, from rainy season in Congo to snowstorms in Everest. The panels can be scratched up, run over, left in the rain, and they'll still charge up your gear. The power packs are also water-resistant, but should not be submerged in water, in order to prevent rust in the junction box.
How do I place an order if I am outside of the United States?
You will receive an email confirmation with your tracking number which you can look up on UPS.com. If it shipped USPS, there is no tracking number. If you didn't receive this email, click on the order status form to receive a quick answer on the status of your order.
What is the life span of the batteries and panels?
You can place your order right on our website. Add the items you would like to the shopping cart. In the shopping cart, click the button "Checkout Outside the U.S" We have partnered with a vendor to give our customers an international shopping cart. You can checkout and be charged in your own currency. You can even choose to pre-pay any duties or customs fees so you will owe nothing additional when you package is delivered.
What types of batteries does Goal Zero make?
The Sherpa batteries have a life cycle of 2,000-3,000 cycles. The Yeti batteries have 500-1000 cycles. The Nomad solar panels have a 5-8 year life span and the Boulders have a 20-year life span.
Where can I purchase Goal Zero products?
The Guide 10 batteries are Nickel Metal Hydride (NiMH). The Flip, Switch & Sherpas are Li-NMC. The Yeti's are Sealed Lead Acid batteries (AGM Lead-Acid).
I did not find the answer to my question, how can I reach you?
You can purchase all of the GOAL ZERO products 24/7 from www.goalzero.com. However, GOAL ZERO products are available at retailers including Sports Chalet, Cabelas, Sports Authority, Wholesale Sports, Sportsmans Warehouse, Bass Pro Shops, Eastern Mountain Sports, Emergency Essentials, REI, HTO, Gander Mountain, Costco, Best Buy and Lowes. However, not all of these retailers carry our full line of products. You can find a full list on our website.
Please feel free to reach us toll-free at 1-888-794-6250, e-mail us at firstname.lastname@example.org or chat live with a GOAL ZERO representative.
One of the wornderful things about solar panels is that there are no moving parts, and next to zero maintenance. A wipe, brush or spray down occationally will help prevent any buildup of dust that can impact the effectiveness of the collection. Solar Panels
Our batteries require no greasing, tightening, etc. Just use them. If you can store it plugged into the wall, that is best. Not only does this keep the battery fresh, but it will always be ready to go when you are.
If it is being stored for long periods of non-use, make sure you plug it in every 1-3 months to keep the batter in good health
If the inverter gets wet, just make sure the ports are dry before plugging in anything
Bulbs are rated for 20,000 hours of use. Just dust them off to keep them nice and bright.
If needed, click to view a listing of our material data and safety sheets
GOAL ZERO LLC ("GOALØ") warrants to the original consumer purchaser that this GOAL ZERO product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in Paragraph 2, below, subject to the exclusions set forth in Paragraph 5, below. This warranty statement sets forth GOAL ZERO's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sales of our products.
The warranty period for GOAL ZERO battery cells (whether purchased on a stand-alone basis or as part of another product) is 180 days. The warranty period for all other GOAL ZERO products and components is one (1) year. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period. If you completed the online GOAL ZERO Product Registration Form within 30 days after purchasing your product, that registration can also establish the start date of the warranty period (but warranty coverage is not conditioned upon such registration).
GOAL ZERO will repair or replace (at GOAL ZERO's option and expense) any GOAL ZERO product that fails to operate during the applicable warranty period due to a defect in workmanship or material.
LIMITED TO ORIGINAL CONSUMER BUYER
The warranty on GOAL ZERO's products is limited to the original consumer purchaser and is not transferable to any subsequent owner.
GOAL ZERO's warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in GOAL ZERO's then-current product literature, or (ii) any product purchased through an online auction house. GOAL ZERO's warranty does not apply to any battery cell or product containing a battery cell unless the battery cell is fully charged by you within seven (7) days after you purchase the product and at least once every 6 months thereafter.
HOW TO RECEIVE SERVICE
To obtain warranty service, you must contact our customer service team via telephone at (888) 794-6250, or via email at email@example.com. If our customer service team determines that further assistance is required, they will give you a Return Material Authorization ("RMA") number and will provide you with prepaid return shipping label that you can use to mail back your non-functioning item(s). You must properly package the product, clearly marking the RMA number on the package and including proof of your purchase date with the product. We will process your return and send your repaired or replacement product to you at our expense for product being shipped to locations in North America. For product purchased or being shipped outside of North America, please contact the local distributor from whom you purchased the product or email firstname.lastname@example.org to obtain further distributor information.
THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. IN NO EVENT SHALL ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, EXTEND BEYOND THE APPLICABLE WARRANTY PERIOD IDENTIFIED IN PARAGRAPH 2, ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
EXCLUSIVE REMEDY; LIMITATION OF LIABILITY
The foregoing provisions state GOAL ZERO's entire liability, and your exclusive remedy, for any breach of warranty, express or implied. IN NO EVENT WILL GOAL ZERO BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING FROM ANY USE OR MALFUNCTION OF ANY GOAL ZERO PRODUCT, OR FROM ANY BREACH OF WARRANTY, INCLUDING DAMAGE TO OTHER DEVICES. IN NO EVENT WILL GOAL ZERO's LIABILITY FOR ANY CLAIM, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE AMOUNT PAID BY YOU FOR THE GOAL ZERO PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.