SHIPPING & DELIVERY
When will my order be shipped and delivered?
Most orders placed on goalzero.com will be shipped via United Parcel Service (UPS). UPS shipping is guaranteed and tracking information is available. If shipping to a P.O. Box, the order will be shipped via United States Postal Service (USPS). The USPS delivery date is an estimate and not guaranteed.
Ground Shipping: All ground orders placed by 1:00pm MST Monday-Friday will ship from our warehouse within 2 business days. Orders placed on Saturdays or Sundays will ship from our warehouse within 2 business days.
Express shipping (2-day or 3-day): Orders placed by 1:00pm MST will ship out the same day. Orders placed after 1pm MST will ship out the next business day. Orders placed on Saturdays or Sundays will ship out the next business day.
DELIVERY: Orders shipped by ground with arrive in 5-7 business days. Orders shipped with 3-day shipping will arrive within 3 business days. Orders shipped with 2-day shipping will arrive within 2 business days.
How are your shipping delivery dates calculated?
You will receive an estimated delivery date when placing an order. Estimated delivery is based on your order being placed before 1:00 pm MST Mon-Fri.
Our estimated shipping dates are based on several factors, including the destination address, the shipping option you have chosen, the product being in stock, and the size and weight of your purchased products. We only ship orders if they are 100% complete unless other arrangements are made. To make other arrangements please contact firstname.lastname@example.org.
We calculate delivery estimates by taking the estimated shipping date and adding the transit time (the time it takes to package to travel from our warehouse to your destination address), based on the shipping method/speed you have selected. We only ship from our warehouse Monday – Friday. Please take this into account when placing your order.
Do you ship to AFO/P.O. Boxes?
Yes. We use USPS to deliver to any AFO/P.O. Box. Please be aware that the delivery date is an estimate and not guaranteed with USPS.
Do you ship Internationally?
Yes. You can place your order right on our website. Add the items you would like to the shopping cart. In the shopping cart, click the button "Checkout Outside the U.S" We have partnered with a vendor to give our customers an international shopping cart. You can checkout and be charged in your own currency. You can even choose to pre-pay any duties or customs fees so you will owe nothing additional when you package is delivered.