How do I check the status of my order?
How do I place an order if I am outside of the United States?
You will receive an email confirmation with your tracking number which you can look up on UPS.com. If it shipped USPS, there is no tracking number. If you didn't receive this email, check your spam or junk email folder or contact us for help.
Do you ship to AFO/PO Boxes?
You can place your order right on our website. Add the items you would like to the shopping cart. In the shopping cart, click the button "Checkout Outside the U.S". We have partnered with a vendor to give our customers an international shopping cart. You can checkout and be charged in your own currency. You can even choose to pre-pay any duties or customs fees so you will owe nothing additional when you package is delivered.
When will my order arrive?
Yes. We use USPS to deliver to any AFO/P.O. Box. Please be aware that the delivery date is an estimate and not guaranteed with USPS.
How are your shipping delivery dates calculated?
You have the option of shipping using United Parcel Service (UPS) or United States Postal Service (USPS). Shipping is guaranteed and tracking information is provided using UPS. Delivery data is an estimate and not guaranteed with USPS.
2-Day and 3-Day Shipping: If shipping by air, place your order by 1:00pm MST Monday - Friday
Ground Shipping: All ground orders placed by 1:00pm MST Monday - Friday will ship from our warehouse within 36 hours.
What does the name Goal Zero mean?
You will receive an estimated delivery date when placing an order. Estimated delivery is based on your order being placed before 1:00pm MST Monday - Friday.
Our estimated shipping dates are based on several factors, including the destination address, the shipping option you have chosen and if the product you are purchasing is currently in stock. We only ship orders if they are 100% complete unless other arrangements are made. To make other arrangements please contact firstname.lastname@example.org.
We calculate delivery estimates by taking the estimated shipping date and adding the transit time (the time it takes the package to travel from our warehouse to your destination address), based on the shipping speed you have selected. We only ship from our warehouse Monday - Friday. Please take this into account when placing your order.
Is Goal Zero publically traded?
That's a hard one to answer – so much in two words! When there were five of us sitting around a table, dreaming about what we wanted our company culture and mission to be, we kept coming back to our roots of empowering people and taking a risk in a new industry. What came out of these discussions was our mission statements: ZERO apathy – we take risks, we're passionate about what we do and we are brave. ZERO boundaries – we don't take no for an answer. We find solutions and create products that people didn't even know that they needed. ZERO regrets – we work hard and we play hard. GOAL ZERO isn't just a company, it's a business created by people who live life to its fullest, with a shared vision inspired by the passion for adventure, respect for the planet and a humanitarian heart. We're a company that equips families and individuals seeking to improve the outdoor experience with the most innovative portable power products on the market. Field-proven in some of the most remote places on earth, we are working to continually deliver smart, innovative power solutions that will change the way you adventure.
Why did NRG Energy purchase Goal Zero?
Our parent company NRG Energy is a Fortune 200 company and is traded publicly under the symbol "NRG".
How durable are Goal Zero products?
NRG Energy is one of the most forward thinking energy companies in the world. They're leading customer-driven change in the U.S. energy industry by delivering cleaner and smarter energy choices.
NRG and Goal Zero are both working to redefine the way power is generated and used. NRG has millions of customers across the nation and supplies a large array of power options like rooftop solar, electric vehicle charging networks and access to 100% renewable power. NRG's approach to the future of energy is why Goal Zero fits so well into their family.
Becoming part of the NRG family allows Goal Zero to drive innovation, create better products and empower more people throughout the world. In addition, NRG shares Goal Zero's passion for humanitarian work.
What is the life span of the batteries and panels?
I'll answer that question with a question: how durable is Chuck Norris? No, but seriously, our products are designed to be your hero. We've designed the panels and power packs to be rugged and weather resistant. Our products are sent around the world to be tested in a variety of temperatures, elevation and humidity levels. We really wanted to say that the solar panel is water-proof, since we've seen the panels work while they are under water. But since we can't guarantee that outcome 100% of the time, we say they are weather-resistant. The panels do fine in the elements, from rainy season in Congo to snowstorms in Everest. The panels can be scratched up, run over, left in the rain, and they'll still charge up your gear. The power packs are also water-resistant, but should not be submerged in water, in order to prevent rust in the junction box. The Venture 30 has an IPX rating of 6 which means you can dunk it, spray it, use it in the rain with no rubber plugs needed it is our most weatherproof of all the power packs.
We put our gear through the test in a series of videos. Check out Power Wars
What types of batteries does Goal Zero make?
The Flip, Switch, Venture & Guide 10 series of power has about 500-800 cycles, The Sherpa batteries have a life cycle of 2,000-3,000 cycles. The Yeti batteries have 500-1000 cycles. The Nomad solar panels have a 5-8 year life span and the Boulders have a 20-year life span.
I have a specific question about a product, where do I find this information?
The Guide 10 batteries are Nickel Metal Hydride (NiMH). The Flip, Switch, Venture & Sherpas are Li-NMC. The Yeti's are Sealed Lead Acid batteries (AGM Lead-Acid).
Once fully charged, how long will your power packs hold a full charge if unused?
We have a robust Q & A section on each product page. Go to the product in question and most likely your answer will be found here. If not, live chat, email or phone support is always an option.
Do I need any additional cables in order to use my power pack and solar panel?
Where can I purchase Goal Zero products?
If unused, power packs are typically capable of holding a full charge for 4-6 months. However, we highly recommend charging the battery every 3-4 months for a healthy lifespan and storing the power pack plugged into the wall or solar panel.
I would like to activate my warranty. How do I do this?
Where can I find product manuals or user guides?
You can purchase all of the GOAL ZERO products 24/7 from www.goalzero.com. However, Goal Zero products are available at retailers including Sports Chalet, Cabelas, Wholesale Sports, Sportsmans Warehouse, Bass Pro Shops, Eastern Mountain Sports, Emergency Essentials, REI, HTO, Gander Mountain, Costco, Best Buy and Lowes. However, not all of these retailers carry our full line of products. For locations near you, check our store finder.
What is your 30-day Money Back Guarantee?
How do I return my order?
We offer a 30-day money back guarantee. If for any reason you are not satisfied with your gear - enjoy no hassle returns. This only applies to new product purchased directly from Goal Zero. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
I changed my mind, can I exchange my product?
To obtain return/warranty service contact our Support Team:
Support team will determine what further action is required. They will give you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Send the product by mail or courier to:
GOAL ZERO - RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065
We will process your return and issue you a refund.
Where are your products made?
If you change your mind or are dissatisfied with our product(s) for any reason, return the product within 30 days of purchase if it meets the following requirements:
- You purchased from GOAL ZERO directly
- You are within 30 days of purchase
- It is in like new condition and still in our packaging.
Pay for the shipping and we will refund your money less the original shipping cost.
If you are exchanging for a different product, first return the product and once we receive it we will send out your exchange. The difference in cost will be refunded if new product is less than exchanged product. If the new product is a higher price than the exchanged product, the customer will simply need to pay the difference.
Of course, we stand behind our product and are advocates for our customers. If you don't meet the above requirements exactly, don't hesitate to contact email@example.com and explain your situation. Exceptions may be made in certain situations.
I lost my product. Do you replace lost products?
Our products are designed, engineered and tested here in our Utah headquarters and manufactured in our China factory.
Do you offer military discounts?
Unfortunately, we don't replace lost products under our warranty. If you have additional question, contact support. 1-888-794-6250
Do you have a dealer program? I would like to sell your products.
When is there going to be a Costco Roadshow in my area?
Can I be notified if you ever offer any discounts or new products?
Yes, you need to verify military status with our customer service department and place your order by calling 1-888-794-6250.
I did not find the answer to my question, how can I reach you?
Sign up to receive our email communications in the footer of the website. You will be the first to know about any email exclusive deals and product launches.
Please feel free to reach us toll-free at 1-888-794-6250, e-mail us at firstname.lastname@example.org or chat live with a Goal Zero representative.