Every once in a great while things go awry. When that happens, it is an opportunity to admit fault and correct the problem. Today at GOAL ZERO, we have to admit a little bit of fault. Some of our GUIDE 10 Power Packs are having issues. We apologize if one of yours has been affected. If you think you have a malfunctioning GUIDE 10, please visit CLICK HERE to check if you’re eligible for a free replacement. Not sure which version of Guide 10 you currently have? Check here Cheers.